Frequently Asked Questions
Find answers to common questions about our gear and services
How do I know what size ski or bike I need?
We provide detailed sizing charts on every product page. For personalized recommendations, you can contact our experts with your height, weight, and skill level.
Do you offer professional assembly for bicycles?
Yes, all bikes shipped via our 'Ready-to-Ride' service are pre-assembled and tuned by certified mechanics before being repacked for delivery.
Can I have my ski bindings adjusted at your shop?
Absolutely. We offer professional binding mounting and DIN adjustments at our physical location. Please bring your boots for proper calibration.
What is the warranty on high-performance gear?
Most of our skis and bikes carry a manufacturer's warranty ranging from 1 to 5 years, covering material defects and workmanship.
Do you offer seasonal tune-ups?
Yes, we provide comprehensive seasonal maintenance packages for both skis (waxing/sharpening) and bikes (drivetrain cleaning/indexing).
Can I return a helmet if it doesn't fit?
For safety reasons, helmets must be returned in 100% unused condition with all original tags and packaging intact to qualify for a return.